Asili Roots | Shipping, delivery, tracking and order issues

Last updated: September 9, 2026

At Asili Roots, each item is made to order. This helps reduce waste and allows us to offer a broad range of culturally inspired designs, colors, styles, and sizes.

This policy explains where we currently ship, what shipping costs, our estimated delivery timeframe, how tracking and split shipments work, and what to do if a package is delayed, lost, or returned because of an address issue.

1. Shipping destinations

We currently ship to the United States and Germany. Available destinations, shipping options, and final charges are confirmed at checkout.

2. Shipping costs and free shipping

• United States: $5.99 flat-rate tracked shipping below $75. Orders of $75 or more ship free.
• Germany: €5.99 flat-rate tracked shipping below €75. Orders of €75 or more ship free.

The checkout confirms the final shipping rate for your destination and order. Free-shipping eligibility is determined by the discounted cart value after applicable product or order discounts.

If products from more than one shipping profile or fulfillment setup are included in an order, Shopify may combine applicable shipping rates. The complete shipping charge is always shown before payment.

3. Delivery estimates

Estimated delivery to the United States and Germany is typically 5–8 business days from order to arrival, including made-to-order production.

Delivery times are estimates, not guarantees. High-volume periods, product launches, holidays, supplier delays, carrier delays, incorrect or incomplete addresses, customs processing where applicable, and split shipments can extend the delivery timeframe.

4. Order tracking

We email shipping confirmation and tracking information as soon as it becomes available. Tracking updates can take a few days to appear after the carrier receives or scans the package.

If an order ships in more than one package, each package can have its own tracking number and delivery date.

5. Multiple shipments

Items in one order may be produced by different fulfillment partners or ship in separate packages. You may therefore receive more than one shipping confirmation or tracking number.

Split fulfillment does not create an additional shipping charge beyond the total amount confirmed at checkout.

6. Customs, duties and import taxes

Depending on the fulfillment location and destination, an order may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges.

Unless duties and taxes are clearly collected at checkout, charges assessed by a carrier or public authority are the customer’s responsibility. Asili Roots does not control these charges and is not responsible for delays caused by customs processing.

7. Shipping addresses and undeliverable packages

Please check that your shipping address is complete and correct before placing your order. Contact us as soon as possible if you notice an error. Because production and fulfillment can begin shortly after purchase, we cannot guarantee that an address can be changed after an order is placed.

If a package is returned because an address is incorrect, incomplete, undeliverable, or the package was unclaimed, we will review the available options with you. Additional shipping costs may apply to send the order again. Mandatory consumer rights remain unaffected.

8. Lost or delayed packages

If your package appears to be delayed, first check the tracking information and contact the carrier where possible.

If it has not arrived within a reasonable time after the estimated delivery window, email support@asiliroots.com with your order number and shipping address. We will review the tracking and available fulfillment information and help determine the next steps.

9. Made-to-order products

Production for made-to-order products can begin shortly after an order is accepted. Please review the product, size, color, quantity, and shipping address carefully before submitting your purchase.

Made-to-order production can affect whether we can operationally change or stop an order after production begins. This does not limit any mandatory cancellation, withdrawal, conformity, or refund rights that apply to you.

10. Returns, damaged items and cancellations

For voluntary returns, cancellation requests, damaged, defective, incorrect, or incomplete items, case-by-case no-return resolutions, and statutory withdrawal rights, please review our Refund Policy.

11. Contact

For shipping questions or order issues, contact us at:

Asili Roots
Martin Heckner
Adolf-Brochhaus-Straße 28
41065 Mönchengladbach
Germany

Telephone: +49 2161 9040108
Email: support@asiliroots.com
Website: asiliroots.store