FAQ
Is Asili Roots Black-owned?
Asili Roots is co-founded by Martin and Veronicah — a family, not a concept. Veronicah is Kenyan. Martin is not Black, and we won't pretend otherwise. But this brand was never built from the outside looking in. It was born from belonging — from family, from years of being received not as a visitor but as a son, a brother, an uncle. From a traditional Kenyan wedding. From children who carry African roots.
We are family-owned, African-rooted, and built with love, care, and deep respect for everything this culture represents.
What should I expect when wearing Asili Roots clothing?
Compliments, real conversations, and a strong sense of pride in culture and identity.
Which countries do you ship to?
We currently ship to the United States and Germany. Orders are made on demand by trusted production partners and routed for the selected destination.
How long will my order take?
Each item is made to order. Estimated delivery to the U.S. and Germany is typically 5–8 business days from order to arrival, including made-to-order production. You’ll receive tracking by email as soon as your order ships.
How much does shipping cost?
Shipping below the free-shipping threshold is a flat $5.99 in the U.S. and €5.99 in Germany. Orders of $75 or more in the U.S. or €75 or more in Germany ship free. The checkout confirms the final rate for your destination.
Can I cancel or modify my order?
For an unfulfilled order, request cancellation through your customer account. Customers shopping in Germany can also use Withdraw from contract in the footer; statutory rights remain unaffected. Once an order is fulfilled, request a return instead.
What’s your return window?
Our voluntary U.S. return window is 30 days from delivery. Customers in Germany generally have a 14-day statutory withdrawal period after receiving the goods. Exceptions and full terms are set out in our Refund Policy; statutory rights remain unaffected.
How do I cancel or start a return?
Sign in to your customer account to cancel an unfulfilled order or request a return. In Germany, you can also use Withdraw from contract in the footer. For damaged or incorrect items, email support@asiliroots.com with your order number and photos.
Do you offer exchanges?
Fastest: place a new order for the item you want and start a return for the original. We refund once the return is accepted.
What if my order doesn’t arrive?
Email us. If the carrier confirms it’s lost/undelivered, we’ll replace or refund—your choice.
My item arrived damaged or incorrect—what should I do?
We’re sorry! Email photos and your order number to support@asiliroots.com within 7 days of delivery. We’ll fix it with a replacement or refund.
Will the print fade or peel?
We use high-quality prints made to stay sharp. Please follow care instructions.
How do your tees fit?
Classic unisex fit, true to size, pre-shrunk.
Check the size chart on the product page.
Care instructions
- Machine wash cold (max 30°C / 90°F) with similar colors
- Do not bleach
- Tumble dry low
- Iron/steam low heat (avoid ironing directly on the print)
- Do not dry clean