Contact
Customer Support
For legal business information, please see our Legal Notice / Imprint and Contact Information links in the footer.
Thanks for choosing Asili Roots. We’re here to help with questions, returns, refunds, or anything about your order.
How to reach us
Email: support@asiliroots.com
Typical reply time: 12–36 hours (Mon–Fri)
What to include (so we can help fast):
- Order number and full name
- Issue summary (what happened, which item, size/color)
- Photos if something arrived damaged or incorrect
- Preferred outcome (exchange, replacement, refund, advice)
What happens next
- We confirm we got your message.
- We review the details and photos.
- We propose a solution—for example: replacement, exchange, refund, or troubleshooting.
- You approve, and we keep you updated until it’s resolved.
Returns & exchanges
Please email us first before sending anything back. We’ll guide you through the right steps so it’s quick and smooth.
Delivery issues
If tracking stalls or a package is missing, email us. After we confirm the issue with the carrier, we’ll replace or refund—whichever you prefer.
Before you send your email
Double-check your order number and attach any photos. Clear info helps us solve things faster.
Thank you for being here and supporting Asili Roots.
— Team Asili Roots
Easy Email Template
Subject: Help with Order #12345
Body:
Hello Asili Roots Team,
- Name: [Your Name]
- Order number: [12345]
- Issue: [e.g., wrong size / print defect / tracking question]
- Photos: [attached, if relevant]
- Preferred outcome: [exchange / replacement / refund / advice]
Thank you!