Contact Us

Thanks for choosing Asili Roots. We’re here to help with questions, returns, refunds, or anything about your order.

How to reach us

Email: support@asiliroots.com

Typical reply time: 12–36 hours (Mon–Fri)

What to include (so we can help fast):

• Order number and full name
• Issue summary (what happened, which item, size/color)
• Photos if something arrived damaged or incorrect
• Preferred outcome (exchange, replacement, refund, advice)

What happens next

1. We confirm we got your message.
2. We review the details and photos.
3. We propose a solution—for example: replacement, exchange, refund, or troubleshooting.
4. You approve, and we keep you updated until it’s resolved.

Returns & exchanges

Please email us first before sending anything back. We’ll guide you through the right steps so it’s quick and smooth.

Delivery issues

If tracking stalls or a package is missing, email us. After we confirm the issue with the carrier, we’ll replace or refund—whichever you prefer.

Before you send your email

Double-check your order number and attach any photos. Clear info helps us solve things faster.

Thank you for being here and supporting Asili Roots.

— Team Asili Roots

 

Easy Email Template

Subject: Help with Order #12345

Body:

Hello Asili Roots Team,

• Name: [Your Name]
• Order number: [12345]
• Issue: [e.g., wrong size / print defect / tracking question]
• Photos: [attached, if relevant]
• Preferred outcome: [exchange / replacement / refund / advice]

Thank you!